Terms of service

Terms of Service

Last updated: July 17, 2026

Welcome to Rootwell. We believe transparency isn't just a product value — it extends to every part of how we operate, including the legal fine print. These Terms of Service govern your use of our website and your purchases from us. We've written them to be as clear and readable as possible, because you deserve to understand exactly what you're agreeing to.

Please read these terms carefully before using our site or placing an order.

1. Acceptance of Terms

By accessing or using the Rootwell website (the "Site"), browsing our product catalog, or completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, which is incorporated here by reference.

If you do not agree with any part of these terms, please discontinue use of the Site. We reserve the right to update or modify these Terms at any time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

You must be at least 18 years of age to make a purchase through Rootwell. By placing an order, you confirm that you meet this requirement.

2. Accuracy of Product Descriptions and Pricing

Radical transparency is at the core of everything we do. We work hard to ensure that every product description, ingredient list, sustainability credential, and pricing detail on our Site is accurate and up to date. However, we are human, and errors can occasionally occur.

We reserve the right to correct any inaccuracies in product descriptions, images, specifications, or pricing at any time — including after an order has been submitted. This includes typographical errors, pricing mistakes, and outdated information.

  • If a pricing error is identified after you have placed an order, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it for a full refund.
  • Product images are provided for illustrative purposes and may vary slightly from the physical product due to photography lighting, screen calibration, or minor packaging updates.
  • We do not guarantee that product descriptions are error-free, complete, or current, though we make every reasonable effort to ensure they are.

If you spot something that looks off — a number, a claim, a price — please tell us. That kind of accountability goes both ways.

3. Order Acceptance and Cancellation

Placing an order on the Rootwell Site constitutes an offer to purchase, not a confirmed sale. We reserve the right to accept or decline any order for any reason, including but not limited to:

  • Product unavailability or stock errors
  • Pricing or description inaccuracies identified after submission
  • Suspected fraudulent or unauthorized activity
  • Inability to verify payment or billing information
  • Shipping restrictions to your location

You will receive an order confirmation email once your order has been received. This email is an acknowledgment of your order, not a formal acceptance. Your order is accepted — and the contract between us formed — when we send you a shipping confirmation email.

If we cancel your order after payment has been processed, you will receive a full refund to your original payment method within a reasonable timeframe. We will always notify you promptly and explain the reason where possible.

If you need to cancel or modify an order, please contact us as soon as possible at the address listed in the Contact section below. We process orders quickly, and while we cannot guarantee cancellation once an order is in fulfillment, we will do our best to accommodate your request.

4. Payment Terms

All prices displayed on the Site are in [insert currency, e.g., US Dollars (USD)] unless otherwise stated. Applicable taxes and shipping fees will be calculated and displayed at checkout before you complete your purchase.

We accept the following payment methods: [insert accepted payment methods, e.g., Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay].

  • Payment is collected at the time your order is placed.
  • All transactions are processed through secure, encrypted payment gateways. Rootwell does not store your full payment card details on our servers.
  • You represent and warrant that you are authorized to use the payment method you provide and that the billing information you submit is accurate and complete.
  • In the event of a payment dispute or chargeback, we reserve the right to suspend or terminate your account access pending resolution.

If your payment is declined, your order will not be processed. Please contact your payment provider or reach out to us for assistance.

5. Intellectual Property

Everything you see on the Rootwell Site — including but not limited to our logo, brand name, product photography, written content, sustainability reports, impact data, graphic design, and the overall look and feel of the Site — is the intellectual property of Rootwell and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only. This means you may:

  • Browse and read our content for your own information
  • Share links to our pages on social media or with friends
  • Print or download content for your own personal, non-commercial reference

You may not:

  • Reproduce, republish, or redistribute our content without prior written permission
  • Use our brand name, logo, or trademarks in any way that implies endorsement or affiliation without our consent
  • Create derivative works based on our content, product descriptions, or proprietary impact data
  • Use our content for commercial purposes without a formal licensing agreement

To request permission to use our content, please contact us at the address below.

6. Prohibited Uses

We've built Rootwell to serve customers who genuinely care about making better choices. To protect the integrity of our community and Site, the following uses are strictly prohibited:

  • Scraping and automated access: You may not use bots, crawlers, scrapers, or any automated tools to extract data, product information, pricing, or content from our Site without our express written consent.
  • Fraudulent activity: You may not use the Site to engage in any fraudulent, deceptive, or misleading conduct, including submitting false orders, using stolen payment credentials, or misrepresenting your identity.
  • Unauthorized access: You may not attempt to gain unauthorized access to any part of our Site, our servers, or any systems connected to Rootwell.
  • Interference: You may not transmit viruses, malware, or any code designed to disrupt, damage, or impair the functionality of our Site or the experience of other users.
  • Spam and harassment: You may not use any contact or communication features of our Site to send unsolicited commercial messages or to harass, threaten, or harm others.
  • Resale and commercial exploitation: You may not purchase products from Rootwell for the purpose of unauthorized commercial resale without our written agreement.
  • Violation of law: You may not use our Site for any purpose that violates applicable local, state, national, or international law or regulation.

We reserve the right to terminate or restrict access to the Site for any user who violates these prohibitions, without notice and without liability.

7. Limitation of Liability

Rootwell provides this Site and its products in good faith and with genuine care for your experience. However, to the fullest extent permitted by applicable law, we want to be clear about the boundaries of our liability.

The Site and all content on it are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by law, Rootwell, its directors, employees, partners, suppliers, and affiliates shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the Site or our products
  • Loss of profits, data, goodwill, or other intangible losses
  • Unauthorized access to or alteration of your data or transmissions
  • Any errors or omissions in content, or any loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available through the Site

In jurisdictions that do not allow the exclusion or limitation of certain warranties or liabilities, our liability will be limited to the greatest extent permitted by law. In no event shall our total liability to you exceed the amount you paid to Rootwell in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

8. Governing Law and Dispute Resolution

These Terms of Service and any disputes arising from your use of the Site or purchase of our products shall be governed by and construed in accordance with the laws of [insert governing state/province and country, e.g., the State of California, United States], without regard to its conflict of law provisions.