Shipping policy

Shipping Policy

At Rootwell, we believe transparency doesn't stop at our ingredients list — it extends to every step of getting your order from our hands to yours. Below you'll find everything you need to know about how we ship, when to expect your delivery, and what to do if something goes wrong. No fine print, no surprises.

Order Processing Time

Once you place your order, our team typically processes and prepares it for shipment within 1–2 business days (Monday through Friday, excluding public holidays). During high-demand periods — such as new product launches or seasonal sales — processing may occasionally extend by one additional business day. We'll always keep you informed if that happens.

Shipping Timelines

Domestic Shipping (United States)

Standard domestic orders are delivered within 3–7 business days from the date of shipment. Delivery windows can vary depending on your location and carrier capacity, but the vast majority of domestic orders arrive within five business days.

International Shipping

International orders are delivered within 7–21 business days from the date of shipment. Delivery times vary by destination country, local customs processing speeds, and carrier routes. We'll always provide you with a tracking number so you can follow your package every step of the way.

Shipping Costs

  • Free standard shipping on all domestic orders over $50.
  • For domestic orders under $50, shipping costs are calculated at checkout based on your location and order weight.
  • International shipping rates are calculated at checkout based on destination country and package details.

We work with carriers who share our commitment to responsible logistics, and we're continuously evaluating lower-emission shipping options as they become available. Where possible, we consolidate shipments to reduce the number of individual deliveries — and therefore, our collective carbon footprint.

Tracking Your Order

As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to follow your package in real time. If you don't see this email within 2 business days of placing your order, please check your spam or promotions folder before reaching out — though we're always happy to help if you can't locate it.

Countries We Ship To

We currently ship to the following regions:

  • United States (all 50 states, including Alaska and Hawaii)
  • Canada
  • United Kingdom
  • European Union member countries
  • Australia and New Zealand

We're actively working to expand our international reach. If your country isn't listed above, sign up for our mailing list and we'll notify you as soon as we ship to your region.

International Duties & Customs

When shipping internationally, your order may be subject to import duties, taxes, and customs fees levied by your destination country. These charges are the responsibility of the recipient and are not included in your Rootwell order total or shipping cost. Customs policies vary widely by country — we recommend checking with your local customs authority for an estimate before placing your order. We are required by law to accurately declare the full value of all shipments on customs documentation.

Lost or Damaged Packages

We take great care in packaging every Rootwell order, using recycled and minimal-waste materials that are still designed to protect your products in transit. But occasionally, things happen beyond our control — and when they do, we'll make it right.

If Your Package Appears Lost

  • First, check your tracking link to confirm the latest status update.
  • Allow 2 additional business days beyond your expected delivery date, as carriers occasionally scan packages late.
  • If your package still hasn't arrived, contact us at support@rootwell.com with your order number and we'll open an investigation with the carrier on your behalf.
  • If the carrier confirms the package is lost, we will send a full replacement or issue a complete refund — your choice, no hassle.

If Your Package Arrives Damaged

  • Please photograph the damaged packaging and any affected products before discarding anything.
  • Email those photos along with your order number to support@rootwell.com within 7 days of delivery.
  • We'll review your claim promptly and arrange a replacement or refund — whichever you prefer.

We don't make you jump through hoops to resolve a problem that wasn't your fault. Our goal is a straightforward resolution, every time.

Questions?

If anything about your shipment isn't covered here, or you simply want a human answer to a specific question, reach out to our team at support@rootwell.com. We aim to respond to all inquiries within 1 business day. Real answers, from real people — that's the Rootwell standard.